Activation Error: getaddrinfo failed

The following information is written for advanced users and developers.

If your subscription status shows ‘Inactive’ and your error log shows the following:

php_network_getaddresses: getaddrinfo failed: Name or service not known

The Problem

The error indicates a DNS issue where something in the server configuration fails to translate the URL to an IP.


Please replace the nameserver lines in your resolv.conf file with Google’s public DNS servers ( and ) and check the subscription status again.

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