Activation Error: getaddrinfo failed

Last update: 04 October, 2017
This guide is written for advanced users and developers. Please contact your server admin or webhost for assistance.

If your subscription status shows ‘Inactive’ and your error log shows the following:

php_network_getaddresses: getaddrinfo failed: Name or service not known

The Problem

The error indicates a DNS issue where something in the server configuration fails to translate the URL to an IP.

Workaround

Please replace the nameserver lines in your resolv.conf file with Google’s public DNS servers ( 8.8.8.8 and 8.8.4.4 ) and check the subscription status again.

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