Common Purchase Errors

Last update: 29 November, 2016

Our payment options are credit cards (processed by Adyen) and PayPal (credit, debit, echeck, etc).

In some cases, you may receive an error message when purchasing a product from our site.

Below are the common errors and resolutions.

Error Resolution
Your card number is incorrect. Please verify you entered the correct card number.

If you receive this error with a valid card, please contact your credit card company or bank.

Your card’s security code is incorrect. Please verify you entered the correct security code number.

If you receive this error with a valid card, please contact your credit card company or bank.

The zip code you supplied failed validation. The zip code entered during checkout did not match the billing zip code of the payment method. Please use the billing information your payment provider has on file.

This may also appear if you have not filled out the state/province field.

Your card has insufficient funds. Please contact your credit card company or bank for more information.
Your card was declined. Please contact your credit card company or bank for more information.
We cannot verify this VAT number, this means you will have to pay VAT. Please make sure you’ve entered the VAT number correctly.

If you receive this error with a valid VAT number, please review this
article regarding VAT validation.

We cannot check if your VAT number is correct because the VAT checking system for the EU is currently down. There are moments when the VIES API is extremely slow or not available. Please try again at a later time.

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