How can I get support?
At Yoast, we receive quite a lot support requests on a daily basis. To be able to survive this support-pressure as a company, we’ve introduced multiple ways of getting support.
Free support forums
All our free plugins have their own support forums at wordpress.org. These forums are looked after by very enthusiastic and knowledgeable users of that plugin.
You can find the free support forums here:
This is the website you’re currently on. http://kb.yoast.com offers you answers to questions about both free and premium plugins. The knowledge base is maintained on a daily basis, to help you solve the most common questions. The knowledge base is maintained by the Yoast Support Team.
You can search the knowledge base by using the search field in the top-right.
Premium Personal Support
The plugins you buy at yoast.com are called ‘premium plugins’ (even if Premium isn’t in its name) and include a complete year of free updates and premium support. This means you can send us an email at any time with questions about the setup and basic use of your purchased plugin. There are a few exceptions listed below.
Preferred ways of contacting our premium support team:
- Reply to the purchase receipt email.
- Clicking the purple circle in the bottom-right of this page. This opens a form to quickly and securely send your request. Please, do include your order number and the email address you used during checkout.
- Using the ‘Email support’ option within the Help Center of every plugin settings page inside your WordPress dashboard.
Premium Personal Support Exceptions
Premium Personal Support does not mean we’ll set up your plugin for you, but it does mean that we’ll help you with all your questions about the setup and basic use of the plugin you purchased.
If you have an addition to the Yoast SEO plugin, for instance, the Local SEO plugin, we will not support the Yoast SEO plugin itself unless it’s necessary for the Local SEO plugin to work. To get support on the Yoast SEO plugin itself, you’d need the Premium version of Yoast SEO.