White Screen When Activating Or Updating Plugin

Last update: 05 June, 2018

A white screen happens when plugins and/or themes conflict during the activation of a plugin or theme.

If you have access to your admin dashboard, follow the steps in this article to check for plugin conflicts.
  • FTP into your website. Please contact your webhost for assistance with how FTP works for your server.
  • Navigate to /Path_to_Wordpress/wp-content/
  • Rename the plugins folder to plugins_old.
  • Log into your WordPress admin dashboard. This automatically deactivates all plugins since the folder was renamed.
  • In FTP, rename the plugins_old folder back to plugins. This allows you to see the deactivated plugins in your admin dashboard.
  • Follow the steps in this article to check for plugin conflicts.

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