Why is my VAT number rejected?

Last update: 25 June, 2016

In our checkout process we immediately validate your VAT number. To do so, we use the VIES VAT number validation API.

Your VAT number may be rejected for a number of reasons but here are the most common ones:

A
Your VAT number is invalid.
B
The VIES API is down or slow.
C
Our checkout isn’t working correctly.

What Can You Do?

1
Go to http://ec.europa.eu/taxation_customs/vies/vatResponse.html.
2
Enter your country and VAT number in the top section.
3
Enter our details in the bottom section.
Requester Member State: NL – The Netherlands
Yoast VAT number: 851692540B01

4
Click verify.
5A
If you receive a message that your VAT number is invalid, VIES recommends that you contact your tax administrator for assistance.
5B
If you receive a message that VIES is not working, please try again later.
5C
If you receive a different message, please see this VIES help document to determine the next step.
5D
If you receive a message that your VAT number is valid, please clear your browser cache and cookies before placing the order again. In some cases, you may have success with another browser or computer. If you continue to have trouble with the checkout process, please contact our support team.
Note: You can also choose not to enter your VAT number, but this means you’ll have to pay VAT. Due to tax regulations, we cannot add your VAT number on a completed invoice.

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